Over the last few years, PartyPoker has toiled to transform its image by paying more attention to player feedback.
PartyPoker has strived to offer a player-friendly environment by adding new features regularly, as well as improving existing infrastructure.
The online poker room has announced that it has managed to rid its poker room of hundreds of bots. As a result, the poker room has claimed that it has reimbursed more than $700,000 to players who were affected by the bots.
PartyPoker bot problem
Today, every poker room in existence has to grapple with the influx of poker bots from players seeking to have the edge over other players by using cutting edge software programs. It is not easy to identify bot accounts since they can be programmed to behave like average players. However, automation gives them an edge over other players.
Before PartyPoker decided to clean house, several poker players had complained about the bots. As a result, the poker room put together a fraud team. The Poker Fraud Team was made up of experienced poker professionals who had the expertise of spotting bots and subsequently launching investigations on suspected accounts.
According to PartyPoker, the team started working sometime in December 2018. From 1st Dec 2018 to 31st March 2019, the team had investigated and closed 277 bot accounts. PartyPoker’s fraud team is mandated to monitor online poker activity to make sure no illegal activities, such as collusion and bots, takes place on the platform.
The blog read in part:
“Since 1 December 2018, over 75% of the account closures came as a result of detection by the new fraud team, and the site will continue to provide regular updates on the number of bot account closures[…} Players are asked to contact the fraud team directly if they detect any suspicious activity at its online tables, by sending an email to firstname.lastname@example.org. PartyPoker promises to investigate all incidents reported.”
PartyPoker refunded more than $700,000
Usually, bots target low-stake games which attract amateur players. Well, if experienced poker players can still lose money to bots, what about amateur poker players? Your guess is as good as mine. They will be whitewashed!
Luckily, after concluding investigations, all those who had lost money to bots have been reimbursed. The online poker room announced on a blog that it has since refunded a total of $734,852.15 to affected accounts.
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