Hand2Note Setup Important: CLOSE your database, and then install the catcher.   1. In Hand2Note, click on Hamburger Menu.   On the left hand side click on "Configuration".   Under AUTO IMPORT [...]

We need to see your Card Catcher logs. Open the Card Catcher and click on settings. Click on the CREATE LOGS button. The Card Catcher will then create the logs [...]

Do you have preferred seating enabled on your poker client? If so, you need to enable your preferred seating in the catcher as well. Please see below from the manual: [...]

You need to update to the latest version and probably re-register. Download and install the latest version here: http://acepokersolutions.com/poker-software/Ignition-Card-Catcher-Setup.exe Then re-register and you'll be good from this point forward. If [...]

You need to have known hole cards turned off in settings on the converter unless you are running version .8079 of HM2. If you have a newer version than this [...]

Please follow these steps: 1. Close the Card Catcher. 2. Delete the file called 'BovadaCashNL.lic' (or a similar filename(s)) stored in 'C:\ProgramData\XHEO INC\SharedLicenses' and try registering again. This file is [...]

You can find the main online manual for the Ignition HUD Card Catcher here: http://www.acepokersolutions.com/Bovada-Catcher-Manual/

You can go to the page below, enter your serial to reset your activation, and then re-register your product: If you reset your license, and it's still not working, then [...]